Refund Policy

1. Scope

This Refund Policy applies to paid Kaiho subscriptions, recurring renewals, monthly included credits, top-up purchases, and other paid features Kaiho may offer from time to time.

If applicable law, checkout disclosures, or a specific promotional offer gives you additional refund rights, those rights will control to the extent required.

2. 3-Day Refund Window

Kaiho offers a 3-day refund window for eligible paid charges. You may request a refund through your account within 3 days from the date the charge was processed.

After the 3-day window has closed, charges are non-refundable except where required by applicable law or where Kaiho determines that a verifiable technical failure or billing error occurred.

Unless required by law, the 3-day window means:

• subscription fees and renewals are eligible for refund only within 3 days of the charge (renewals included);
• cancellation stops future renewals, but does not automatically create a prorated refund for the unused remainder of the current paid billing cycle;
• unused monthly included credits are not redeemable for cash; and
• expired monthly included credits or expired top-up purchases are not automatically restored or refunded.
• a charge is not eligible for refund if the associated subscription, credits, or features have already been substantially used.

Every request is reviewed manually by the Kaiho team. Submitting a request does not guarantee approval.

3. How to Request a Refund

Refund requests are submitted from your Kaiho account. The fastest path is:

1. Open Settings → Plan & Billing.
2. Find the eligible payment under Refunds → Eligible payments.
3. Click Request refund, choose a reason, and add a short explanation (20 to 1000 characters).

You can also start from our dedicated refund request page.

The available reason categories are:

• I'm not using it enough right now.
• The credit system is confusing or unpredictable.
• Technical bugs or crashes.
• The AI explanations didn't fit my needs.
• Billing or account error.
• It's too expensive for my budget.
• I achieved my learning goals.
• Accidental purchase or renewal.
• Other.

Accidental or erroneous charges are the clearest fit for our refund window. That said, we may also consider requests for other reasons on a case-by-case basis. We review each request with care, though we cannot guarantee approval for every situation.

A charge is not eligible for refund if the associated subscription, credits, or features have already been substantially used.

If you submit a refund request and continue using the paid subscription, credits, or generation features tied to that charge, the request is less likely to be approved. You will be notified of the decision by email.

4. Cancellations

If you cancel a recurring subscription, the cancellation applies to future renewals. Your paid subscription normally remains active until the end of the billing period you already paid for, unless stated otherwise at checkout or required by law.

Kaiho does not automatically provide prorated refunds for mid-cycle cancellations unless required by law or unless Kaiho determines that a billing error or service-side issue justifies an exception.

5. Monthly Included Credits

If a subscription includes a monthly allocation of usage capacity, that allocation is made available for the applicable billing cycle only.

Unless otherwise stated at checkout:

• monthly included credits refresh each billing cycle;
• unused monthly included credits do not roll over to later billing cycles; and
• unused monthly included credits have no cash value and are not refundable.

6. Top-Up Purchases

Kaiho may offer separate top-up purchases that increase a user's available usage capacity.

Unless otherwise stated at checkout or required by law:

• top-up purchases are non-transferable;
• top-up purchases are non-refundable after purchase;
• top-up purchases may be used only within Kaiho; and
• top-up purchases expire according to the period disclosed at purchase.

Under Kaiho's current pricing disclosures, top-up purchases expire 6 months from the date of purchase.

7. Technical Failures and Billing Corrections

Kaiho may restore usage capacity, reverse a charge, or provide another billing correction where Kaiho determines that a charge was caused by a verifiable technical failure or a billing error.

Examples may include:

• duplicate charges;
• failed payment capture followed by duplicate billing;
• internal processing errors;
• system interruptions that prevented completion of a paid service; or
• incorrect deduction of credits or usage capacity caused by Kaiho's systems.

For this policy, a technical failure means a system-side failure to complete or properly deliver the billed operation based on Kaiho's internal records. Kaiho will make these determinations using billing logs, generation records, processing status, and related internal system records.

8. Output Quality, Accuracy, and User Satisfaction

Kaiho provides AI-powered learning tools, and AI-generated outputs can vary. We understand that results may not always match personal expectations around style, depth, or usefulness.

Refunds for output quality alone are uncertain, but we may still consider your request on a case-by-case basis. A refund or billing correction is more likely when tied to a verifiable technical failure or billing error.

9. Non-Refundable Situations

The following situations are outside our standard refund scope, but we may still review a request on a case-by-case basis where circumstances suggest it is fair to do so.

Unless required by law, refunds are generally not available for:

• forgetting to cancel before renewal, more than 3 days after the renewal charge;
• non-use of a subscription during an active billing cycle;
• dissatisfaction based only on personal preference or expected outcome;
• unused time remaining in a current billing cycle after cancellation;
• unused monthly included credits; or
• expiration of top-up purchases or monthly included credits under the disclosed rules.

Even when a situation falls outside our standard policy, we may consider a request if you explain your circumstances. We review each request with care, though approval is never guaranteed.

10. Statutory Rights

Nothing in this Refund Policy limits any non-waivable rights you may have under applicable consumer protection law.

If local law gives you a mandatory cancellation, withdrawal, refund, or digital-services right that cannot legally be excluded, Kaiho will honor that right to the extent required.

11. How to Request a Billing Review

If you believe you were charged incorrectly, contact Kaiho support within a reasonable time after the charge appears.

Please include:

• the email address associated with your Kaiho account;
• the date of the charge;
• the amount charged;
• the type of purchase involved; and
• a short explanation of the issue.

Kaiho may request additional information reasonably needed to investigate the request.

12. Refund Method

If Kaiho approves a refund or billing correction, Kaiho may choose the appropriate remedy based on the nature of the issue and applicable law, including:

• refunding the original payment method;
• reversing a duplicate or incorrect charge;
• restoring credits or usage capacity; or
• applying another account-level billing correction.

Where applicable, refunds are typically returned to the original payment method and may take additional processing time depending on the payment processor, bank, card network, or region.

13. Chargebacks and Abuse

If a user initiates a chargeback or payment dispute, Kaiho may review the matter using its internal billing and usage records.

Kaiho may suspend or restrict paid features, credits, or account access where reasonably necessary to investigate fraud, abuse, repeated dispute activity, or misuse of the billing system.

14. Changes to This Policy

Kaiho may update this Refund Policy from time to time. Any updated version will apply prospectively from its stated effective date unless applicable law requires otherwise.

15. Contact